Payment Information
All hospital costs are payable prior to, or on the day of admission to Kakariki Hospital.
Payment can made on the day. We accept cash, most credit cards, EFTPOS and online transfer (please screenshot completed transaction for reception team to sight). Please check and adjust your daily credit card limits if required, prior to paying on admission.
Understanding Estimates
Your specialist’s rooms will provide you with an estimate for the surgeon and anaesthetist’s fees, and a separate amount for the hospital cost portion. If you have not received this yet, please contact them as soon as possible.
Hospital cost charges include accommodation, operating room fees, anaesthetic supplies, medication and medical supplies. Please contact your specialist’s rooms to check whether there may be additional costs for x-rays, physiotherapy, lab services or prescription charges.
Should you require an admission to the ward following a day-stay procedure, there will be additional charges for accommodation.
We do require payment of hospital costs prior to your procedure, and this can be done via one of the payment methods above, prior to or on your admission date.
Self-Funding Patients
If you do not have insurance, you will need to pay the full estimated cost of the operation/procedure prior to, or on admission. If you have not received an estimate from your specialist’s rooms for hospital costs, please contact them as soon as possible.
We accept cash, most credit cards, EFTPOS and online transfer. If payment is made online within 48 hours of your upcoming procedure, please screenshot the completed transaction for our reception team to sight, as it can take time for your payment to be fully allocated.
Please check and adjust your daily credit card limits if required, prior to paying on admission.
ACC
If your operation/procedure is an ACC Contract Claim, ACC will pay the hospital directly for all hospital and specialist’s costs excluding personal expenses. Personal expenses, such as visitor meals, will be invoiced directly to patients’ post-discharge.
Part ACC / Part Insurance
Proof of prior approval is required prior or on admission for the portion of your procedure that is covered by insurance. For further details on ACC reimbursement practices please ask your ACC case manager.
Patients with Insurance
If you have private health insurance, please contact your insurance provider at your earliest convenience to check that your procedure is covered, to have your insurer answer any questions you may have, and to obtain a Prior Approval letter. We strongly recommend allowing a minimum of 1 week to obtain your Prior Approval.
Once the Prior Approval is received, please send this to our administration team at [email protected]
If there is an excess or shortfall to pay, this is payable prior to or on admission, or prior to your discharge from the hospital.
If your insurance policy requires only one excess per policy year, please ask your insurer for written confirmation of any payments already made as we are unable to access this information from them directly.
If you have a Prior Approval, you will be sent invoices from the surgeon, Anaesthetist, Physiotherapist (if applicable) separately. Whilst we do try to provide you with an accurate estimate for Hospital Costs, there may be additional charges resulting from your surgery at Kakariki Hospital. In this instance, you will be sent an invoice following discharge. Please submit all final invoices to your insurer for payment.
Post Procedure
If you had prior approval from your insurer, once you have received all final invoices relating to your surgery, you must complete a claim form and forward all of this to your health insurer.
After the hospital has received payment from your insurance company, Kakariki Hospital will then forward you a statement showing any amount outstanding that has not have been covered by your insurer.
If you didn't have prior approval from your insurer, you will have paid the total estimated hospital costs prior to admission and will need to contact them regarding reimbursement.
You will be invoiced for any additional costs approximately five working days after discharge or notified of any refund.
Southern Cross Affiliated Provider Program
Your accounts will be sent directly to Southern Cross. You may have to pay an excess or shortfall payment. Southern Cross will advise you if this if applicable and payments for this can be made to Kākāriki Hospital.
Note: Southern Cross has approved a list of procedures to be covered by their Affiliated Provider programme. The list does not include all procedures.
Where your procedure is on the list Southern Cross has contracted Kākāriki Hospital to send all your accounts to Southern Cross directly. If your procedure is not on the list, you are responsible for sending all invoices to Southern Cross.
Your accounts from the hospital, Surgeon/Specialist, Anaesthetist, Physiotherapist, (if applicable) will be sent to you directly. Please wait until you receive all accounts and send them to the insurance company together.