Kākāriki Hospital is committed to delivering care within the Code of Health & Disability Service Consumers' Rights.

We encourage you to:

  • Be actively involved in decisions about your care
  • Respect the rights of other patients
  • Comply with our no smoking policy.

Code of Health and Disability Services Consumers' Rights



Kākāriki Hospital complies with the Health Information Privacy Code. All personal information is protected by the Privacy Act 1993.

By law, we must retain your health information for ten years. You have the right at any time to access and correct any health information about you held by Kākāriki Hospital

If you have any questions or concerns about the way in which your health information is managed by Kākāriki Hospital, please contact our privacy officer on [email protected]

Compliments and Complaints

Our objective is to provide excellent service and care, and we value feedback from patients. Please pass on any comments or compliments you may have to the Ward Team Leader or Clinical Services Manager. You do not need to wait until you are discharged if you feel dissatisfied.

Receiving information from patients can alert the team to problems that may not previously have been identified.

If you are not satisfied with the response you receive or you wish to inform us of your concern in writing please address your concern to the Chief Executive Officer [email protected] who can:

  • Help with any concerns you may have about the care you receive, and with your permission will investigate.
  • Give you more information about your rights as a patient.

You will have the opportunity to complete a Patient Satisfaction Survey after you have been discharged. We value all feedback to enable us to provide the best private surgical care possible


Access to the Health and Disability Consumer Advocacy Service, a free confidential service, is available by calling 0800 555 050, or visiting Advocacy - Health and Disability Advocacy Service